Article 1 (Purpose and Applicable Scope)

1.
This Agreement governs the use of ticket sales services (below, “The Services”) managed by the Concert Jimukyoku of Young Communication Co., Ltd. (below, “The Company”). The goal of this agreement is to ensure the maximum number of people can purchase tickets sold by The Company (below, “The Tickets”) to attend concerts, stage performances, and other events (below, “The Performances”) sponsored by The Company or a third party (below, when events are sponsored by a third party, the term “Third Party Sponsors” will be used).
2.
All individuals applying to purchase tickets using The Services (below, “The Applicants”) will be considered to have agreed to the terms of This Agreement.
3.
In addition to complying with the terms of This Agreement, The Applicants shall confirm that the terms defined in agreements with Third Party Sponsors also apply in the course of using The Services or attending The Performances, and shall comply with these terms as well.

Article 2 (Ticket Sales Methods)

1.
Sales of tickets for each of The Performances will be conducted using methods predetermined by The Company. Because some of The Performances have purchasing conditions such as ticket purchasing limits, The Applicants shall confirm the purchasing conditions for The Performances when applying, and shall comply with these conditions.
2.
When ticket sales are conducted by lottery and the results, seats, reference numbers, and other aspects are determined by raffle, The Applicants shall confirm that sales are not on a first-come, first-served basis, and shall not voice objections based on this factor.

Article 3 (Applying to Purchase Tickets)

1.
The Applicants shall conduct the purchasing application procedure in accordance with the process established by The Company.
2.
When there are large numbers of The Applicants, The Company shall use a fair and impartial means to conduct a lottery, and the winners selected from The Applicants may purchase tickets. In addition, The Company cannot answer questions related to application status or lottery selection methods in these cases. Thank you for your understanding.
3.
A ticket purchase contract executed through The Services will come into effect immediately at the end of the application period for The Performances, determined in advance for each event individually by The Company. However, if tickets cannot be issued to all of The Applicants applying to purchase them during the application period, ticket purchase contracts will only come into effect between The Company and the winners The Company selects from The Applicants by lottery (below, “The Purchasers”).
4.
Both The Applicants and The Purchasers (below, the term “The Applicants Etc.” will be used to refer jointly to The Applicants and The Purchasers) may only use The Services to apply or purchase tickets for the purpose of The Applicants Etc. themselves and their companions (for The Performances which require prior notification defining the companions, this includes only the companions identified in this prior notification) viewing The Performances, and shall not use The Services for any other purpose.

Article 4 (Payment of the Required Fees)

1.
The Applicants Etc. shall pay the necessary ticket fees, application fees, payment fees, and other necessary expenses by the payment deadline defined by The Company for each of The Performances in a separate agreement, and shall make these payments in accordance with the payment method defined by The Company in a separate agreement.
2.
The Applicants Etc. shall fill out the applicable performance date and time, number of applications and names of The Applicants Etc. for The Performances they are applying to, and shall keep receipts stamped by financial institutions and other materials proving payment has been completed by The Applicants Etc. until the applicable The Performances event has ended.
3.
If The Applicants Etc. do not complete all or a portion of the necessary payments by the payment deadline defined by The Company, The Company will consider the purchase application submitted by The Applicants Etc. to be void. Also, if some kind of contract or agreement has been executed between the applicable The Applicants Etc. and The Company, The Company may nullify this contract or agreement, and is not required to notify The Applicants Etc. In this case, if The Company has received payment less than the required fees from The Applicants Etc. or a payment is made after the payment deadline, The Company shall refund the applicable received payment to The Applicants Etc. after deducting the refund processing fee defined by The Company.
4.
If the situation described in the preceding clause occurs, the applicable The Applicants Etc. may be denied access to The Services thereafter in some cases.
5.
The Company shall define the ticket price and application fee amounts through a notification issued in advance to The Applicants Etc. using a method determined by The Company. In cases where a lottery is held as defined above in Article 2 and pre-payment of ticket fees and other charges is requirement for The Applicants, The Company will refund payments made by unsuccessful applicants within the refund period defined for each of The Performances by The Company. In this case as well, the refund payments issued will be for the total amount of ticket fees and other charges pre-paid by The Applicants with the refund processing fee defined by The Company deducted.

Article 5 (Delivery of Tickets)

1.
Delivery of tickets will be carried out by the method defined by The Company for each The Performances event, and this will either be by mail sent to the address registered by The Applicants Etc. using the defined registration method or by email sent to the email address registered by The Applicants Etc. using the defined registration method. The delivery method cannot be changed due to the circumstances of The Applicants Etc.
2.
The Applicants Etc. and The Company confirm that the applicable The Applicants Etc. can purchase tickets (with the exception of cases where a lottery is implemented), and if tickets do not arrive within a reasonable time period after the necessary payment has been completed by the applicable The Applicants Etc., The Company requests that The Applicants Etc. please prepare documents certifying that payment has been completed (such as receipts stamped by a financial institution) and inquire with The Company. When the applicable The Performances event applied for has ended, with the exception of cases where tickets did not arrive due to circumstances attributable to The Company, The Applicants Etc. cannot voice any objections.
3.
The Company bears no responsibility whatsoever for mail and email that cannot be delivered due to address or email address incorrectly registered by The Applicants Etc., garbled letters that are illegible, or any other failed mail or email deliveries, mistaken deliveries, late arrivals, emails that are blocked and cannot be received, or any other case of mail or email not arriving due to circumstances attributable to The Applicants Etc.
4.
If The Applicants Etc. do not receive tickets due to their circumstances, The Company will make no refund payments for the ticket fees whatsoever.
5.
If The Company has reason to believe that an investigation into the purchasing purpose of The Applicants Etc. is necessary, The Company may delay delivering the tickets until the applicable investigation has been completed.

Article 6 (Ticket Exchange, Modification, and Cancellation)

The tickets divided up among the selected participants after completion of a lottery are only valid for the date printed, and cannot be exchanged, modified, or cancelled due to changes in the purchasers’ circumstances. Also, after The Applicants Etc. have completed the purchase application procedure, except in cases defined separately by The Company, no changes or cancellations can be made due to changes in the circumstances of The Applicants Etc., regardless of whether the lottery has been completed or not. Except in cases defined in This Agreement and other cases where there is a justifiable reason, ticket fees and other payments will not be refunded.

Article 7 (Loss and Theft)

The Company will not reissue tickets due to loss, theft, destruction, or for any other reason.

Article 8 (Refunds for Cancelled Events)

1.
The Company shall carry out notification and refund procedures related to cancellation of The Performances sponsored by The Company.
2.
For refunds related to the previous clause, The Company will carry out these payments using a payment method specified by and within a refund period defined by The Company. In cases where customers are required to present their purchased tickets or there are other requirements for refunds, no refunds will be issued for customers who present tickets after the refund period has ended or for customers with damaged, lost, or dirty and difficult to identify tickets.
3.
The refunds defined in the previous two clauses will be carried out based on the terms of Article 4 clause 5, however, for refunds issued due to a cancellation of The Performances, The Company will pay the refund processing fee in some cases. In addition, we request that The Applicants Etc. please be aware that it may take some time before refunds can be issued.
4.
For The Performances sponsored by Third Party Sponsors, the Third Party Sponsors shall carry out notification and refund procedures related to cancellations, and The Company shall bear no responsibility for these cancellations whatsoever. However, for The Applicants Etc. who purchased tickets using The Services, The Company may either work together with the Third Party Sponsors or act as an agent in carrying out notifications related to cancellations, and may carry out ticket refund processing operations on the behalf of the Third Party Sponsors within the scope requested after consultation in some cases.
5.
If The Company carries out refund processing operations upon the request of the Third Party Sponsors as described in the preceding clause, refund payments will be made within the refund period established by the Third Party Sponsors using a payment method defined by either the Third Party Sponsors or The Company. In this case, refund payments will be made either according to the terms of clauses 2 and 3 of this article or according to the terms of any applicable agreements executed between The Applicants Etc. and the Third Party Sponsors if such agreements exist.

Article 9 (Prohibition of Resale, Etc.)

1.
Regardless of purpose or methods used, customers are prohibited from reselling tickets to any third party either personally or through another third party, giving tickets to a third party regardless of whether anything is exchanged, allowing anyone other than a companion that fulfills the prescribed requirements of The Company to use the tickets, attempting resale or other transfer methods, providing tickets to a third party for resale or other purposes, or putting tickets up for auction or otherwise listing them on an internet auction site or ticket resale site, except in cases defined separately as exceptions by The Company. If actions like this are identified, tickets sold to the applicable customers can be rendered invalid on the judgment of The Company or Third Party Sponsors, and customers with the applicable tickets will be refused entry to the venue for The Performances, or if already inside, will be escorted out. In this case, no refund will be issued whatsoever for the tickets and other fees paid.
2.
If a violation of This Agreement is identified for a ticket that is part of multiple ticket purchase made using The Services, The Company will treat all tickets purchased by the applicable customers as described in the previous clause.
3.
If The Company, Third Party Sponsors, or any other third party suffers damages as a result of actions corresponding to the previous two clauses, the applicable customers will be responsible for paying reparations commensurate with these losses.
4.
If actions corresponding to clauses 1 or 2 of this article are identified, The Company may refuse access to The Services for the applicable customers hereafter in some cases.

Article 10 (Prohibited Acts)

1.
The Applicants Etc. are prohibited from committing any of the following acts or allowing any of their companions to commit them. If The Applicants Etc. or any of their companions are found to have committed any of the following acts, the applicable applications will be rendered invalid in their entirety, the applications’ selection as winners will be revoked and the applicable The Applicants Etc. will be refused purchase or delivery of tickets, or the purchased tickets will be rendered invalid on the judgment of The Company or Third Party Sponsors. In addition, customers with the applicable tickets will be refused entry to the venue for The Performances, and will be escorted from the premises if they have already entered. In this case, no refund will be issued whatsoever for the tickets and other fees paid.
(1)
Entering falsehoods for the information requested by The Company on the application or failing to submit required information
(2)
Purchasing tickets for The Performances from a third party source other than The Services that is not an official sales location (including but not limited to internet auctions, ticket resellers, etc.)
(3)
Submitting multiple purchase applications from the same address (except when family or cohabitant applications are approved for justifiable reasons)
(4)
Submitting a purchase application using a name other than your own
(5)
A single individual using multiple names to submit multiple purchase applications
(6)
For The Performances where being a member of Johnny’s Family Club (below, “JFC”) is a requirement for applying (including JFC membership applications for The Performances applications with a field for declaring possession of JFC membership credentials), submitting a purchase application without possessing the required JFC membership credentials or submitting a purchase application while membership credentials are suspended based on the terms of the JFC membership agreement
(7)
Reselling the Application Requirements for tickets or transferring them to a third party regardless of whether anything is exchanged, attempting to resell or transfer these requirements, or providing them to a third party for resale or transfer use, regardless of the purpose or methods used
(8)
Submitting a purchase application that The Company determines is for resale, transfer, or any other purpose other than that defined in Article 3 clause 4
(9)
Committing any of the acts listed below at The Performances
(a)
Refusing to show proof of identity or JFC membership when requested for purposes such as verifying whether customer’s tickets belongs to them or whether they fulfill the purchasing requirements
(b)
An individual who is neither the customer who purchased the applicable ticket nor a companion specified by the applicable customer comes to the venue
(c)
Taking photos, recording videos or recording audio and footage.
(d)
Failure to comply with the instructions of the sponsors for The Performances
(e)
Excessive stalking or slander of the featured artists or other personnel at The Performances.
(f)
Actions that trouble third parties, including other audience members, at The Performances or prevent The Performances from proceeding smoothing.
(10)
Any action that hinders operations of The Services, regardless of the methods used
(11)
Actions that violate or could violate laws and ordinances or public order and morals, providing information that violates laws and ordinances or public order and morals to another member or a third party, or recommending such actions
(12)
Actions that are or could be connected to crime
(13)
Any other actions in violation of This Agreement or determined inappropriate by The Company
2.
If a violation of the previous clause is identified for a ticket that is part of multiple ticket application made using The Services, The Company will treat all tickets purchased by the applicable The Applicants Etc. as described in the previous clause.
3.
If The Company, Third Party Sponsors, or any other third party suffers damages as a result of actions corresponding to the previous two clauses, the applicable The Applicants Etc. will be responsible for paying reparations commensurate with these losses.
4.
If actions corresponding to any of the provisions of clauses 1 of this article are identified, The Company may refuse access to The Services for the applicable The Applicants Etc. hereafter in some cases.

Article 11 (Handling of Personal Information)

1.
The Company will ensure that the personal information provided by The Applicants Etc. is both accurate and current, maintain security systems, ensure that systems for handling this personal information are in order, thoroughly educate employees, and take all necessary measures to prevent illegal access to this personal information, as well as ensure that this personal information is not lost, destroyed, tampered with, or leaked, and that it is managed strictly.
2.
The Company will only use information received from The Applicants Etc. within the scope required for achieving the goals specified and made public beforehand.
The personal information received from The Applicants Etc. will be used for the following goals.
(1)
Sales and delivery of tickets for The Performances (receiving applications, completing payments, mailing or exchanging tickets, etc.)
(2)
Providing services related to the above (Notifications such as changes, cancellations, or additional dates for The Performances or contacting The Applicants Etc. for confirmation determined necessary for business operations, etc.)
(3)
Support functions such as handling inquiries related to The Services
(4)
Usage and recording of access information (internet, cellphone site, phone, etc.) for the purpose of operating and managing The Services, as well as handling inquiries
(5)
Investigations related to the ticket purchasing purposes of The Applicants Etc. as defined in Article 5 clause 5, etc.
(6)
Providing information, advertisements, etc. related to products and services currently provided or that will be provided in the future by The Company or an affiliate (limited to companies which have signed non-disclosure agreements with The Company)
3.
Personal information received from The Applicants Etc. will not be disclosed to third parties without the consent of the applicable individual, except in the circumstances below.
(1)
When there is a legal requirement
(2)
When there is a need to protect an individual from a threat to their life, body, or wealth, and it is difficult to receive consent from the person in question
(3)
When there is a special need for the information in order to improve public health or discourage delinquent behavior by minors, and it is difficult to receive consent from the person in question
(4)
When there is a need to cooperate with a Japanese government agency, local public authorities, or a third party that has been commissioned to carry out the duties of such entities, and acquiring consent from the person in question will obstruct the work of such entities
4.
In the course of operating The Services, the use of personal information provided by The Applicants Etc. is sometimes consigned to third parties carrying out outsourced operations. In such instances, the outsourcing sites are chosen carefully from organizations deemed to handle personal information appropriately. Proper measures for handling personal information, maintaining confidentiality, and preventing leaks of personal information are defined in outsourcing contracts. The appropriate measures are taken to manage the appropriate handling of this information.
5.
If The Applicants Etc. wish to make a request such as for disclosure related to their personal information (notification of the purposes for use, disclosure, editing content, making additions, removing information, stopping or terminating use, or stopping the provision of information to a third party), please contact us at the address below. When The Applicants Etc. contact The Company, in order to confirm that the inquiry is being sent by the member, submission of proof such as a photo ID may be requested.
-Contact-
〒150-8566
Concert Jimukyoku, MTB Building, 3-29-24 Shibuya, Shibuya-ku, Tokyo, Japan

Article 12 (Exemptions Related to Tickets)

1.
The Company shall bear no responsibility whatsoever related to tickets purchased without using The Services.
2.
Even if there are major delays in notifications confirming whether a ticket purchase or application was successful or these operations are impossible due to network congestion, computer system malfunction, or other accidents, The Company shall bear no responsibility for damages incurred by The Applicants Etc. or any third party, except when these circumstances are attributable to The Company.
3.
If some kind of trouble occurs related to the purchase of tickets from another source as described in the previous clause, The Company shall bear no responsibility for this, except in cases where the circumstances of the applicable trouble are attributable to The Company. Also, if The Company is liable for reparations payments commensurate with losses suffered related to the applicable trouble, except in cases of willful intent or gross negligence, damages will be limited to the ticket fees paid by the applicable The Applicants Etc.

Article 13 (Service Suspension, Interruption, Modification, Etc.)

1.
The Company may stop, interrupt, modify, terminate, remove, or delay the provision of all or a portion of The Services in any of the following cases.
(1)
Carrying out regular or emergency maintenance on the systems for The Services
(2)
Due to a natural disaster, labor strike, or other unavoidable circumstances, The Services cannot be operated normally
(3)
The telecommunications carriers has stopped, suspended, or modified service
(4)
Other circumstances The Company determines require a suspension of operations for The Services
2.
For stopping, interruption, modification, termination, removal, or delay of the services related to the previous clause, The Company shall bear no responsibility to The Applicants Etc., except in cases of willful intent or gross negligence.

Article 14 (Exemptions)

1.
For any losses suffered by The Applicants Etc. or any third party related to the provision of various information by The Services or any other related operations of The Services, The Company shall bear no responsibility for the applicable losses, except in cases with causes attributable to The Company. Also, all of The Applicants Etc. are responsible for their use of The Services, and do so at their own risk. In addition, minors must only use The Services with the permission of their parent or legal guardian, who must take responsibility for this use. Also, if The Company is liable for reparations payments commensurate with losses suffered by The Applicants Etc. or any third party related to the provision of information and other operations of The Services, except in cases of willful intent or gross negligence, damages will be limited to the ticket fees paid by the applicable The Applicants Etc.
2.
For all the personal information input and sent by The Applicants Etc. in the use of The Services, The Company will apply encryption and other processing and take sufficient care to ensure strict management and confidentiality, but does not completely guarantee prevention of problems such as information leaks, losses, and modifications by other companies.
3.
The Company provides no guarantees of any kind related to the information provided by The Services or received in emails and other notifications sent to The Applicants Etc. through The Services such as that it is complete, accurate, certain, useful, up-to-date, lawful, or moral.
4.
The Company does not guarantee that the number of tickets available for purchase through The Services will be sufficient to match the number of The Applicants Etc. who wish to purchase them.

Article 15 (Modifications to This Agreement)

1.
Should the need for adjustments, additions, corrections, or removals (below, “Adjustments Etc.”) arise, any Adjustments Etc. made by The Company will be reasonable, appropriate, and within a scope that does not violate the goal of The Agreement prior to their implementation.
2.
If Adjustments Etc. are implemented, The Company shall make these changes known by notifying members using methods defined by The Company and shall do so an appropriate amount of time in advance. Members will be notified of the details of the Adjustments Etc. as well as the date they will take effect.
3.
When The Company has provided appropriate notice as outlined in the section above, all Adjustments Etc. made to The Agreement will be considered in effect regardless of whether or not a member is aware of the changes.
4.
For a certain period after a notification of Adjustments Etc. related to This Agreement is issued by The Company, members may voice their complaints to The Company. The Company shall handle these member complaints with sincerity.

Article 16 (Court of Jurisdiction)

If disputes related to This Agreement are to be settled by litigation, the Tokyo District Court or Tokyo Summary Court will have jurisdiction for the first hearing.

Supplemental provision in effect April 1st, 2005
Revised June 1st, 2017

(See here for a declaration based on the Specified Commercial Transaction Act of Japan)